Home Protego · Feature set
Everything it takes to run a building, on the record.
Home Protego is an operational platform for apartment buildings. It replaces the email chains, phone calls, spreadsheets and PDFs a building runs on with one system that residents, managers, committees and trades can all use, where every message, request, booking and decision is recorded and cannot be quietly rewritten.
For everyone in the building
The six things that change on day one
A manager can switch these on and start moving work through them the same week. Residents use them from a phone. Nothing on this list needs the committee to have decided anything yet.
Communications
Recorded messages between residents and management, and building-wide notices with a delivery record per recipient. The question “did anyone tell us?” gets an answer.
Requests and incident storyboards
Every request graded, assigned and closed, with the full history kept. Live incidents run from one board everyone can see. Strata works tracked from the first report to the invoice.
Community hub
A place for residents to talk to each other, built so it cannot become a place for them to harass each other. No direct messages, consent before contact, and neighbour threads that both sides know are recorded.
Vendors and tenders
Work on common areas and private lots put out to several trades, compared side by side, and sent to the committee for a decision. Licences and insurance tracked, and a lapsed certificate stops the vendor being paid.
Bookings, including car spaces
Visitor car spaces, the pool, the gym, the BBQ, the function room. Fair-share caps, approval where it is needed, and an undo window for the wrong bay. Coordinated automatically, so it stops being someone’s job to referee.
No sign-up wall
Residents join by QR code. A tradesperson gets the whole job from one link. An owner replies to a request without an account. A sitter gets the Wi-Fi and the entry code, and loses them again when you say so. Signed, time-limited, revocable.
The principle underneath all of it
Every event, on the record
Owners, managers and residents argue about what happened. Who reported the leak, when the manager was told, which trade was called, what the committee agreed to. Home Protego is built so those questions are answered by the record rather than by recollection.
The audit trail is append-only. The ledger is hash-chained, so a posting cannot be altered without the chain showing it. A unit’s storyboard is the ordered history of everything that touched it. An incident board is the shared picture while it is live and the account of it afterwards.
That is what “immutable tracking” means here. Not a feature we promise, but a property of how the system stores things.
- Append-only audit trailWho did what, when, from which surface. Never edited, never deleted.
- Hash-chained ledgerEach posting carries the fingerprint of the one before it.
- StoryboardsThe full history of a unit, a request or an incident, in order, shareable by signed link.
- Checked on the server, every timeWhat a person can see is decided by the server for each item, on every request. Never by hiding a button.
The full suite
Every tool, grouped by what it helps you achieve
Grouped the way the product itself groups them, by outcome rather than by how they are built. Where a tool sits in the commercial model, the label says so: Included is part of the manager’s working layer, Committee is the visibility layer the owners corporation funds, and AI add-on carries a real per-use cost. Anything unlabelled is not priced today. See who pays.
Run the building
The daily loop. The work a manager moves through in a normal day, in one place, with a record of it.
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Today
What needs you now, across every building you manage.
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Requests and triage Included
Take in, grade, assign and close the work residents report. Intake by app, web form or forwarded email; severity grading; response and resolution targets per priority; vendor assignment; cost captured against the job.
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Emergencies
Requests claimed as emergencies are pulled to the front, ahead of everything else.
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Incident board
Run a live incident and keep everyone on the same picture, ranked by severity, with every update on the record.
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Vendors Included
The trades you call, with licence and insurance expiry tracked and ABN verification on file. Insurance that has lapsed stops the vendor being paid. Expired is shown, never hidden.
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Tenders and quote packs Included
Put work on common or private areas out to several trades, compare what comes back, and send the pack to the committee for a decision.
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Trades job packs
One revocable link gives a tradesperson the whole job: scope, address with maps hand-off, schedule to confirm or decline, photos and documents. No account needed. You can see when they have opened it.
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Arrival guides Committee
Wayfinding on every job pack: entrance, contractor parking, loading dock, key collection. Entry codes are never in the guide.
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Bookings: car spaces and amenities Included
Visitor car spaces, pool, gym, BBQ, function room. Approval flows, weekly fairness caps, and an undo window for the wrong bay. Booking a car space becomes a trivial, coordinated matter.
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Building roster
Recurring duties such as bins out on Tuesday, with an assignee, a standing backup, self-declared time away, and automatic cover when someone is out.
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Workload import AI add-on
Bring work already in progress across from a forwarded email or message. A parser proposes, you confirm every item. Nothing materialises without a person.
Communicate
The reason most committees and managers look at software in the first place. Every message is recorded, every notice has a delivery record.
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Messages Included
Recorded conversation threads between residents, owners and management, with email threading in and out.
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Broadcast Included
Tell the whole building something once. Urgency classes, mandatory flags, a delivery record per recipient, and “was this useful?” feedback with privacy-safe aggregates.
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Community hub
Posts, replies and classifieds under a deliberate safety model: no resident-to-resident direct messages, consent-brokered contact requests, recorded neighbour threads that both parties know are recorded, and first-class blocking.
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Residents
Who lives where, and how to reach them, scoped by household.
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Onboarding
QR codes, printable and email invites, join requests with manager approval.
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Documents Included
The owners corporation’s paperwork, shareable with a signed link that expires.
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Notifications
In-app, push and deferred email with per-person preferences, quiet hours and digest timing. Urgent notices override quiet hours; nothing else does.
Manage risk and compliance
The record that shows the committee acted with due care. This is where Home Protego differs from everything else on the market.
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Compliance calendar Included
Fire safety, lift, pool and essential services: what is due, what is overdue, who is responsible, and reminder sweeps before deadlines.
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Risk register Committee
A scored register in the shape of AS ISO 31000: a consequence-weighted 5×5 matrix where life-safety can never score green, a named person accountable for each risk, treatment actions with due dates and cost, review cycles, and formal acceptance by committee resolution. Promote a risk straight from a request or an overdue compliance item. Export for insurers and auditors.
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Service level policies
The response and resolution times you promise, per priority, per building, and whether you are meeting them.
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Audit trail Committee
Who did what, when, across every surface. Append-only. Distinct actor sources for staff, residents, vendor links, public forms and the system itself.
Work with the committee
Governance without the paper. Committees can act inside the system and leave the evidence that they did.
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Committees and sub-committees
Multiple committees per building, sub-committees, role titles, voting and observer members, term end dates and external appointees. Membership history is preserved across re-appointments.
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Votes Committee
Put a motion to the committee and collect the ballots, with participation tracking. Labelled honestly as indicative, not statutory strata voting.
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Board hub Committee
One page for the committee: manager performance, communications, costs, compliance, risk summary and the audit feed.
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Legal identity
The owners corporation’s own ABN, ACN and audit-required status, kept distinct from the management company.
Manage money
Native double-entry accounting inside the operations platform, not an export to somebody else’s ledger. Costs post from the requests that incurred them.
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Ledger
Journal and trial balance on a hash-chained, append-only set of postings. A posting cannot be altered after the fact without the chain showing it.
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Funds
Administrative and capital works funds, transfers between them, and period locks.
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Budgets
Budget against actual, approved by committee vote, with delegated spend envelopes per committee.
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Arrears
Who is behind on levies, and what has been done about it, with an escalation record.
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Bank reconciliation
Statement lines matched to postings, with the exceptions surfaced.
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Tax
GST threshold, BAS shape, mutuality, and the contractor-payment CSV for TPAR.
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Capital works plan
An asset register and an indexed ten-year forecast with a suggested annual levy, built on the same asset register the risk register points at.
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Cost tracking Committee
What each job cost, rolled up per building and across the portfolio.
Understand performance
Where the time goes, whether the targets are met, and the story of any one unit when it matters.
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Insights Committee
Service level attainment, response times and workload analytics. The evidence a manager can put in front of a committee.
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Unit storyboard Committee
The full event timeline of one unit, in order, for a handover or when a dispute starts. Shareable with an owner by signed link.
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Activity
Everything that happened across your buildings, newest first.
Access without accounts
Signed links are a core primitive, not an afterthought. Vendors, owners, sitters and auditors take part without a sign-up wall.
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Guest and vendor links
Read and reply on a request, quote on a job, or review an audit bundle, from a time-limited signed link. Revocable at any time.
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Delegated unit access
Residents share Wi-Fi, entry codes and care plans with a sitter or a tradesperson through revocable access profiles, and take them back the moment they want to.
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iPhone app
In testing now, with public release planned for September 2026. Everything on this page also works from a phone browser today.
The AI add-on
Where AI earns its place
AI in Home Protego does the reading and the first draft, and a person does the deciding. Every proposal is shown with its reasoning and confirmed by someone accountable before it becomes an action. Models that touch resident content run in Australia. It is an add-on rather than a default because, unlike everything else on this page, every use of it has a real cost.
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Triage assist
A proposed severity and owner for an incoming request, with the reasoning shown. The manager accepts, changes or ignores it.
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Explaining a request
A plain-language distillation of a long enquiry thread onto the request it belongs to, so the next person to pick it up understands it in one read.
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Handover narrative
A written account of a unit’s history from its storyboard, for an owner, an agent or a tribunal, produced from the record rather than from memory.
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Broadcast drafting
A first draft of a notice from a few words, in the tone of the notices you already send. Nothing goes out until a person sends it.
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Workload import
Multi-model consensus extraction of jobs and contacts from a forwarded inbox, with a full evidence trail and a human confirming every item.
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Quote assist
A structured comparison of what several trades sent back, so a committee sees like against like.
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Community moderation
An in-region model reviewing resident posts before they publish, on top of server-side rules that apply whether or not AI is switched on.
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Pogo, the resident assistant
Answers everyday questions about the building, its amenities and its rules, drawing only on what the building has published, and hands over to a person when one is needed.
The business model
Who pays, and who should not have to
We know how hard it is to get an owners corporation to buy software. We also know that the person who champions a system day to day is the building manager, and the people who benefit most are the residents, and neither of them should be the ones reaching for a card.
Our aim is that managers and residents never pay to use Home Protego. The owners corporation is the customer. Where there is a cost, it belongs there, the way the lift contract and the insurance do, because that is where the value lands: fewer disputes, a defensible record, and a committee that can show it acted with care.
So the manager’s working layer, the tools marked Included above, is what a building runs on from the first day. What the owners corporation funds is the visibility layer marked Committee: the insights, storyboards, votes, audit and board hub that let a committee see how the building is being run. That layer is the reason a committee would choose to pay, and it is what a committee loses if it does not. The manager keeps working either way.
One honest caveat, stated now rather than later. AI is the single feature with a real cost every time it runs. Today it is bundled while we learn how buildings actually use it. If heavy AI use turns out to need its own footing, that will be decided openly and in advance, and it will not be a subscription residents are asked to carry through the app.
Residents
Never pay.
Their requests, bookings, notices, documents and community are always available to them, on every plan.
Building managers
Never carry the cost.
The working layer is theirs, and it is never withdrawn from under them.
The owners corporation
Funds the visibility.
Insights, storyboards, votes, audit and the board hub. Per building, not per person, and only for as long as it is worth it to them.
Where it is up to
Built with the people who will use it
Home Protego is running in a controlled beta with a small number of buildings. We are actively looking for building managers who want to take part, and to shape what gets built next: which feature sets, which workflows, and what would make the biggest difference to how efficiently and effectively their buildings run, and to their own quality of life and that of their residents.
If you manage buildings in Sydney’s eastern suburbs, that includes in-person support from the developer while you get set up.
The iPhone app is in testing now, with public release planned for September 2026. Everything on this page also works from a phone browser today.